Returns & Refunds
Last updated: 01 June, 2014.
Contents
You may return most new, unopened items sold and fulfilled by PackageUp.com.au within 30 days of delivery for a full refund.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
How do I return an item?
To return an item, follow the steps below:
If you received a damaged or defective item, we'll send you a replacement of the exact item.
To report a damaged or defective item, send an email to returns@packageup.com.au stating your order number and item that is damaged or defective. We will send you a replacement item within 2 business days of receiving your email.
Contents
- What can I return?
- When will I get my refund?
- How do I return an item?
- What if I receive a damaged or defective item?
You may return most new, unopened items sold and fulfilled by PackageUp.com.au within 30 days of delivery for a full refund.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
How do I return an item?
To return an item, follow the steps below:
- Send an email to returns@packageup.com.au stating your order number and item you wish to return
- We will then issue you with an Return Authorisation (RMA) number and advise our return address
- Then simply send your item to return address provided. Please ensure you include the RMA number with your returned item to enable us to process your refund promptly
If you received a damaged or defective item, we'll send you a replacement of the exact item.
To report a damaged or defective item, send an email to returns@packageup.com.au stating your order number and item that is damaged or defective. We will send you a replacement item within 2 business days of receiving your email.
